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Delivery and Returns

We hope you love shopping with rock space. Here are our delivery and returns policies to help make sure we meet your expectations.

        

Shipping and Delivery

Shipping is free with the purchase of any rock space products. All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order. Shipments are generally delivered between 7 and 15 days.

Products can only be delivered to locations in the United States, the United Kingdom, France, Germany, Italy, and Spain.

       

Returns and Replacements

rock space offers returns for items within 7 days of receipt of shipment. Please DO NOT return any product without contacting us first. E-mail us at services@rockphone.cn with your name, order number, and a photo of the item’s condition. Once we receive your e-mail, our customer service team will contact you ASAP to discuss any problems you are experiencing.

If you are returning due to a product fault, rock space will be responsible for the shipping cost. However, for any other claims, you are responsible for shipping costs. Refunds will be provided within one week after receiving a returned product.

Any product that is returned without all original packaging and accessories will be rejected.

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